Privacy Policy
At Robert Charles, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with us — whether shopping on our website, signing up for our newsletter, or contacting us directly.
Information We Collect
We may collect and process the following types of personal data:
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Name, address, email, and phone number
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Payment and billing details (processed securely via our payment partners)
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Order history and preferences
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Device and browser information, including IP address (collected automatically via Shopify for site security and analytics)
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Any information you choose to share with us when contacting our customer service
How We Use Your Data
We use your data only when there is a legal basis to do so:
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To process your order (contract)
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To send updates or promotions (consent — you can unsubscribe at any time)
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To improve our website and services (legitimate interest)
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To meet legal and tax obligations (legal requirement)
Sharing Your Data
We never sell your personal information to third parties.
We may share your data only with:
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Trusted service providers who help us run our store (Shopify, payment processors, shipping companies)
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IT and analytics partners who support our website functionality
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Regulatory or legal authorities if required by law
Some of our partners (including Shopify) may store or process data outside the EU/EEA. When this happens, safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.
Data Retention
We keep your personal data only for as long as necessary:
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To complete your purchase and meet tax or accounting obligations
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To send you newsletters, until you unsubscribe
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For customer service records, up to 5 years unless required longer by law
After this, your data is securely deleted or anonymised.
Your Rights
Under GDPR, you have the right to:
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Access the personal data we hold about you
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Request corrections or updates
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Request deletion (“right to be forgotten”)
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Restrict or object to processing
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Request a copy of your data in a portable format
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Withdraw consent at any time (for example, unsubscribing from our emails)
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File a complaint with your local data protection authority
Cookies & Tracking
Our store is hosted on Shopify, which uses cookies and similar technologies to provide core site functions (like keeping items in your cart), measure site traffic, and help us improve the shopping experience. You can adjust your cookie settings in your browser at any time.
Children’s Privacy
Our site is not intended for children under the age of 16, and we do not knowingly collect their data.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us at: